Unknow Device....

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Re: Unknow Device....

Postby S4BRE » Tue Sep 06, 2011 5:46 pm

we have escalated it to cobra engineers, just waiting for a response
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Re: Unknow Device....

Postby S4BRE » Tue Sep 06, 2011 7:27 pm

here is the response i was given
Please use another USB slot and ("Make sure to set the Cobra switch to PC") and install the driver located in "Cobra-USB_updater.rar" from Windows auto detection device.

if you can't get it to show on screen use "DEVICE MANAGER " look for something like (Material Id number: USB\VID_AAAA&PID_C0BA&REV_0000). find the new USB device detected and update drivers from propriety menu. (In some case before the last procedure you may need to uninstall your prior drivers then restart your PC)

As soon as you have updated the drivers you should be able to drag and drop the Cobra frimware file "Cobra-USB_Firmware_v3.2.cba" on the file"cobraflash.exe" you should see the update progress and waiting message and after a small delay you will get "Press enter to exit ".

If the process end with error please retry the flash procedure.


If the problem persist and your drivers are up to date and you can't use the "cobraflash.exe" without receiving errors then you may have a defective unit or the other possibility is your PC setup. We suggest you to try on another computer to see if this help. otherwise you may have a defective unit.

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Re: Unknow Device....

Postby S4BRE » Wed Sep 07, 2011 12:55 pm

ok this is directly from cobra engineers
Hello!

Looks like a defective unit for this case. If he tried on several computers to re-install drivers and or try to flash the dongle and this one still not detected and or flash able then it's definitely a bricked Cobra USB.
So he should contact the company he bought from for an exchange.

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Re: Unknow Device....

Postby Bejita » Wed Sep 07, 2011 5:28 pm

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i try to use cobraflash.exe after drag and drop Cobra-USB_Firmware_v3.3.cba
and still got error

http://imageshack.us/photo/my-images/10/errorpk.jpg/

i buy 3 pcs and all of them like this...what happen ?
somebody can help me ?

thx
Last edited by Bejita on Thu Sep 08, 2011 5:04 am, edited 1 time in total.
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Re: Unknow Device....

Postby S4BRE » Wed Sep 07, 2011 6:18 pm

i would send it back to the distro man
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Re: Unknow Device....

Postby windrider » Wed Sep 07, 2011 8:40 pm

I have to agree and think your Dongle is defective. So I am sure your Retailer will rma it for you and send you a new one.
If we all are here to help others , then what exactly are others here for?

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